EMAILS RELATED TO ORDERING

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that include the UPS tracking number for your package.

CHECKING ORDER STATUS

You will receive a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes a tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by studioseni.com for the tracking information to appear in the courier system.

Upon receiving the shipping confirmation, Studio Seni account holders may sign into their accounts on studioseni.com and review status updates of their orders. Please reference both your studioseni.com Order # and if available your tracking # when emailing admin@studioseni.com and we will do our best to help you as soon as possible.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please email admin@studioseni.com.

USING PROMOTION CODES

As a recipient of the Studio Seni Newsletter, you may receive exclusive offers that can be applied to orders by using the promotional code during check out. Please note that promotional codes cannot be combined with any other offer or discount and are only redeemable on studioseni.com. In order to take advantage of these offers, please enter the provided code in the space provided on the ‘Cart’ page and will be applied to your order prior to confirmation.